Bookings
What is included in the price of my booking?
All bed linen and towels, electricity, Wi-Fi and any of our disability equipment should you require it
Currently we welcome guests arriving any day. Should you have a special requirement please give us a call on 01833 628181p>
When you make your booking we will send you directions along with a link to Google maps, we advise that you use either of these options and not a ‘sat nav’ due to our postcode covering a 10 mile stretch. The link is: www.google.co.uk/maps/place/Mellwaters+Barn
What time do I check in and how?
 Your cottage will be available from 16:00 and open with the key in the door. If possible please let us know your likely time of arrival. If you intend to arrive after 17:00 please let us
Can you arrive earlier than the 15:00 check in time?
Under certain circumstances and through prior arrangement we will try to accommodate your needs.
Where can I park my vehicle?
Each cottage has a designated parking area, Blue Tit & Kingfisher cottage’s parking is at the front door. Robin and Wren cottage’s parking is a short walk to the cottage’s entrance.
What is your minimum and maximum night’s stay?
The minimum number of nights you can stay with us is 3 nights but we have no cap on the maximum number of nights.
How do I pay for my booking?
Our method of payment is by debit or credit card for the full amount at time of booking.
Yes bookings can be amended at any time free of charge but this is subject to availability.
Do you have a cancellation policy?
Accommodation
What specialist equipment is available for people who need extra support?
We have a range of equipment free of charge that is available on request. Please note equipment must be requested at the time of booking and is subject to availability.
Do you allow dogs in the cottages?
We welcome dogs in Blue Tit and Wren Cottages. Dogs are not permitted in Kingfisher and Robin Cottages . Please see our dog policy.
Departure time is by 10:00 in order to allow time for cleaning to occur prior to further occupancy. When departing please leave the key in the door.
Can I review the cottages at Mellwaters Barn?
Absolutely you can review our selection of cottages at Mellwaters Barn. We’re happy to receive any feedback during or after your stay, and you can post reviews publicly on our Google Maps listing, TripAdvisor or Facebook.
Can I get shopping delivered to the cottage?
Yes you can, Adsa, Morrisons, Sainsbury’s and Tesco all deliver to Mellwaters Barn Cottages.
How well equipped are the cottages?
The cottages at Mellwaters Barn are like a home away from home, fully equipped with everything the modern family requires. If you have any questions about equipment, contact us before your stay.
Do you provide airflow mattresses?
All of our mattresses are pressure relieving but not airflow, but we can assist you in hiring an airflow mattress for your stay. If you do require one please enquire first so we can gain a quote for you.
Unfortunately we are unable to provide any care support during your stay but many of our guests have used Middleton Care which you can contact them on 01833 640196 and mention you are staying at Mellwaters Barn Cottages.
Area
How close are the local amenities?
The local town Barnard Castle is approximately 6 miles away (15 minutes by car) and has 2 Supermarket’s, pharmacy’s, leisure centre, pubs, restaurants, Post office, unique local shops, cash machine. Please don’t hesitate to ask us for any advice on the local area.
